According to a report, Indian call centers saw performance declines in parameters such as response time, connecting, and time to wrap calls this year as the number of Covid-19 cases slowed down.

According to a new research report that was released today by Information Services Group (ISG) (Nasdaq: ISG), a growing number of businesses in Europe are achieving improved customer engagement through cloud contact centers as consumer behaviours, work modes, and relevant technologies evolve. III), a global leader in technology advisory and research.