According to a report, Indian call centers saw performance declines in parameters such as response time, connecting, and time to wrap calls this year as the number of Covid-19 cases slowed down.

A call center is a functional team in the service department that takes inbound and outbound phone calls from customers Each call is managed by representatives, who also keep track of ongoing cases and transactions. Team leaders use call center software to distribute inquiries and interact with customers worldwide in order to keep their teams organized